1. Introduction

Qvoyant (“we,” “us,” or “our”) operates the Qvoyant platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account details: name, email address, company name, job title, phone number
  • Billing information: payment card details
  • Content you upload or create within the Service
  • Communications with our support team

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, session duration, click patterns
  • Device information: IP address, browser type, operating system
  • Cookies and similar tracking technologies (see Section 6)

2.3 Information from Third Parties

  • Data from integrations you connect (e.g. SSO providers, third-party APIs)
  • Information from marketing and analytics partners

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative messages, updates, and security alerts
  • Respond to customer service requests
  • Monitor usage trends and improve platform performance
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Where applicable, we process personal data under one of the following bases:

  • Performance of a contract with you
  • Compliance with a legal obligation
  • Legitimate business interests, provided these do not override your rights
  • Your consent, where required

5. How We Share Information

We do not sell personal information. We may share data with:

  • Service providers: hosting, analytics, payment processing, customer support tools
  • Business transfers: in connection with a merger, acquisition, or asset sale
  • Legal requirements: to comply with applicable law, regulation, or legal process
  • With your consent: for any other purpose disclosed at the time of collection

6. Cookies and Tracking Technologies

Qvoyant uses cookies and similar technologies to:

  • Keep you logged in
  • Remember preferences
  • Analyse traffic and usage patterns
  • Support advertising and remarketing (if applicable)

You can control cookie preferences through your browser settings or our cookie consent tool.

7. Data Retention

We retain personal data for as long as necessary to provide the Service and fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Data Security

We implement industry-standard technical and organisational measures, including encryption in transit and at rest, access controls, and regular security assessments, to protect your data. No system is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we transfer personal data across borders, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

11. Children's Privacy

The Service is not directed at individuals under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy, contact: Qvoyant [[email protected]]